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About Performance Solutions, Inc. (PSI)

Performance Solutions, Inc.(PSI) was established in 1991 with the goal of helping businesses improve operations by developing their most important asset, their employees. PSI is a full service consulting and training organization with a long list of satisfied customers from prominent ranks of financial institutions and customer care service centers. Our track record of improving customer satisfaction, increasing sales, diminishing training time, reducing turnover, and increasing employee retention is why our customers keep coming back.

On-line Learning Center for Financial Institutions

We are excited about our newest milestone in employee training for financial institutions. We now support a wide range of employee development needs on-line including communication, learning and skill building, electronic performance support, and performance measurement. Our “one-stop” on-line learning center increases productivity by providing employees with an efficient way to learn the skills and knowledge needed for new job requirements in a convenient and cost effective manner.

Training content is available for tellers, new account representatives, consumer lenders and managers in retail banks and credit unions. Training topics include, but are not limited to: New Employee Orientation, Customer Service, Sales, Product Knowledge, Job Knowledge, and Compliance.

 Other Services

Training Resource. Let us be your virtual training team! Experts in designing enterprise learning environments, we develop or customize, implement, and manage training programs to meet your specific needs.

Systems Documentation and Training Tools. Our proven methodology for implementing systems training utilizes on-line performance support tools such as customized on-line systems help, on-line self-study workbooks with practice scenarios, and on-line policies and procedures. PSI’s systems training tools reduce the training time needed for enterprise-wide system conversions.

Human Performance Optimization. PSI conducts a Human Performance Optimization Assessment to determine how to optimize your human capital and better align human resources to meet your business goals. We look at all areas of human performance: performance standards and performance monitoring methods, recruitment and staffing efficiency, use of performance support resources, efficiency of new hire training, need for remedial skills training for current staff, and supervisory and performance management effectiveness.

Contact Information

Please contact us by phone at 214-874-0505 for more information about our services or to arrange for a demonstration of the PSI On-line Learning Center.

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